Refund Policy

At US DailySaleMart, we pride ourselves on delivering reliable products and outstanding customer service. We strive to create a safe and satisfying shopping experience for every global customer. You may return eligible products purchased from our store within 30 calendar days from the order date, regardless of your shipping country or region. To qualify for a full exchange or full refund, all returned items must be kept in brand-new, unused, and undamaged condition. All original manufacturer tags, labels, packaging, and accessories must be intact and included in the return parcel. If returned items fail to meet the above conditions, a 10% deduction will be applied to your refund amount to cover inspection, repackaging, and processing costs. Customers are responsible for return shipping fees when exchanging products for new sizes or new items. We will cover return shipping costs only if the item was shipped incorrectly, defective, or damaged on our side during order fulfillment. If you have any questions or concerns regarding our return, refund, or exchange process, please contact our support team via official email for professional assistance.

EXCEPTIONS & NON-RETURNABLE ITEMS

Certain customized, personalized, clearance, and intimate products are non-returnable and non-refundable for hygiene and customization reasons, including but not limited to custom printed goods, personalized accessories, final-sale clearance items, and personal daily wear products. For special-case return applications that require manual review, please contact our customer service team before sending back your package. Final return approval is subject to management verification.

HOW TO RETURN YOUR ORDER

Please ensure all product tags, original packaging, and accessories are complete before returning. You may attach a simple note inside the parcel to state your request for either refund or exchange. For defective or faulty products, please submit a return request within 5 working days after delivery for customers in local regions, and within 10 working days for international customers. Full outer and inner packaging must be preserved for quality verification. International customers outside the EEC region must clearly mark “HK RETURN” on the official postal export sticker when returning goods to avoid customs taxes, refusal, or parcel return by local customs.

For further support, please contact our official customer service email: support@dailysalesmart.com Thank you for shopping with US DailySaleMart.
US DailySaleMart Team

🏢 Qiventh Limited · Rm 517, New City Centre, 2 Lei Yue Mun Road, Kwun Tong, Hong Kong

📧 support@dailysalesmart.com

🛍️ US DailySaleMart (store brand)