FAQ
1. About Us & Service
Who is US DailySaleMart? US DailySaleMart is a global cross-border lifestyle brand operated by Woodisland Craft Limited, located in Hong Kong. We focus on trendy casual apparel, versatile footwear, and practical home daily goods, providing cost-effective daily lifestyle products and professional global shopping services for worldwide customers. Where do you ship from? We support global cross-border shipping with multiple overseas stocking channels to ensure fast and stable delivery for different regional customers. Which countries do you ship to? We provide shipping services to most countries and regions around the world.
2. Payment & Security
What payment methods do you accept? We support mainstream global payment methods including Visa, Mastercard, American Express and other secure credit card payments. Are there hidden fees at checkout? No hidden fees. All displayed prices on the website are transparent, and you only pay the final amount displayed during checkout. Is my payment information secure? Our website adopts professional SSL encryption technology and compliant payment systems to fully protect your personal information and payment data security.
3. Shipping & Delivery
How can I track my order? After order shipment, you will receive an email with official tracking number and tracking link for real-time query. How long will my order take to arrive? Standard international delivery takes 7–20 working days depending on your destination country and local customs efficiency. Can I change my shipping address after placing an order? Please contact customer service as soon as possible. Address modification is only available before order shipment.
4. Return, Refund & Exchange
What is your return policy? We support 30-day global return service. Items must be unused, unwashed, and keep all original tags and packaging intact. How do I apply for a return or exchange? Please contact our official email to submit a return application and follow our official return instructions. How long does refund processing take? After receiving and inspecting your returned items, we will process your refund within 3–5 working days, and the funds will be returned to your original payment account. What should I do if I receive defective or wrong items? Please contact us within 48 hours after delivery and provide clear product photos. We will provide free replacement or full refund solutions.
5. Product & Size Inquiry
How do I choose the correct size? Each product page is equipped with a detailed official size chart. Please check the size data carefully before purchasing to ensure a suitable fit. Are your products authentic and high-quality? We implement strict factory selection and multi-layer quality inspection for all products, focusing on high cost-performance and durable daily lifestyle products.
6. Order Modification & Cancellation
Can I cancel or modify my order? Order cancellation and modification are only supported before processing and shipment. Please contact support immediately if you need adjustment.
7. Wholesale & Custom Service
Do you support bulk order discount? Yes, we provide customized quotation and bulk discount services for large orders. Please contact our official email for business cooperation.
8. Customer Support
How to contact customer service? For all pre-sales consultation, after-sales problems, logistics inquiry and business cooperation, please email us at service@hkwoodisland.com. Our team will reply within 24 working hours. US DailySaleMart Team